Delivery

1. Option 1 – Pick up from Watex store –KSh.0
2. Mombasa Zone A (Island, Kisauni, Nyali) – KSh.200
3. Mombasa Zone B (Changamwe, Jomvu, Likoni) – KSh.350
4. Kwale, Kilifi, Tana River, Lamu, Taita Taveta, Garissa, Meru, Tharaka Nithi, Embu, Kitui, Machakos, Makueni, Nyandarua, Kiambu, Trans Nzoia, Uasin Gishu, Nakuru, Kericho, Kakamega, Vihiga, Bungoma, Busia, Siaya, Kisumu, Homa Bay, Migori, Kisii, Nyamira, Nairobi – KSh.500
5. Wajir, Mandera, Marsabit, Isiolo, Nyeri, Kirinyaga, Murang’a, Turkana, West Pokot, Samburu, Elgeyo Marakwet, Nandi, Baringo, Laikipia, Narok, Kajiado, Bomet – KSh.1,000
6. Delivery charges are for goods between 0 and 5 kgs. Every additional kg attracts a charge of KSh.50 each.
7. A customer is assumed to have accepted the included delivery charge when they accept the m-pesa payment prompt.
8. An order shall have only one delivery address (One order, one delivery address)
9. We reserve the right to choose the most appropriate shipping method considering weight / volume / delivery address.
10. Delivery within Mombasa and environs within 24 hours. The rest of Kenya – within 3 working days if order has been fully paid for by 3 P.M.
    Factors that are out of our control e.g. weather conditions, courier delays, incorrect delivery address, might extend duration of delivery.
11. We will not be responsible for late delivery or shipment failure, lost packages for any order shipped by the recipient’s preferred courier / agent.
12. Insurance for Goods in Transit *

Refunds Policy

1. We will process a refund if product is damaged / incorrect / not as described on website.
2. We will process a refund when product is not delivered 14 days after date of payment – the refund will be inclusive of cost of delivery, provided the courier company confirms non-delivery.
3. In the case of an order being Returned to Sender, we will refund product cost only, exclusive of delivery cost.
4. When refunding, we do not consider charges incurred on m-pesa transactions. e. In case of damaged products, do not accept delivery from Courier Company. There will be no refund for claims of damaged products after acceptance from Courier Company.

Returns Policy

1. Returned items will only be accepted if unused, in original packaging, with any enclosed documentation e.g. receipt of payment.
2. When returned, we can exchange with another product.
3. In case of return, ensure you use delivery service that insures your luggage. We will not accept responsibility if, for any reason, return is not delivered to us. 4. Customer bears cost of returning the product to us.

Privacy Policy

For Watex to ensure your shopping experience is smooth, the website collects some information (during setting up user accounts and even after) to enable us to personalize our services.
This website collects;

1. Personal information that you provide to us knowingly including, but not limited to, your Names, Billing address, Postal address, e-mail address and Telephone number.
2. Personal information automatically collected by your browser including, but not limited to, your computer or phone model, operating system, unique device identifiers, mobile network information (IP address, browser type, pages visited, phone number). This information is collected and stored using Google Analytics. Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.
3. Browser cookies. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. We do not combine the site usage information collected through cookies with other Personal Information.

Ads appearing on this website may be delivered to users by our advertising partners, who may set cookies. These cookies allow the ad server to recognize your device each time they send you an online advertisement to compile information about you or others who use your device. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by this website and does not cover the use of cookies by any advertisers or by Google Analytics.
We use the information we collect to provide, maintain, protect and improve our service, to develop new ones. We also use this information to offer you tailored content – like giving you more relevant search results and adverts.
When you contact us, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services.
We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.
All our uses of this information are within the law.
Watex Limited processes these personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.